RGS: Filipino BPO Powerhouse Celebrates Expansion, Awards, and Global Partnerships

RGS, a groundbreaking Filipino-owned Business Process Outsourcing (BPO) company established in November 2012, has experienced rapid growth. From its humble beginnings with just 10 employees, to now expanding to 3000 (and counting) employees and establishing a presence across 14 sites. President and Chairman Ralph G. Santos is dedicated to relationship building, a principle deeply ingrained in the company’s ethos. Drawing from his background in collections, Ralph prioritizes personalized customer engagement, ensuring that each interaction is meaningful and memorable. By emphasizing excellence in service and fostering strong connections, RGS sets itself apart in the industry.

Earlier this year, RGS embarked on a journey marked by not one, but three significant milestones. The celebration took place at the banquet hall of RGS on February 20, with IBPAP adding prestige to the triple event. The momentous event was a celebration of new partnerships, the launch of new brands – RGS GLOBAL SOLUTIONS and EXPERTLY CREDIT SOLUTIONS and the expansion of sites to accommodate the company’s expanding client base.

In that same month, RGS concluded with a remarkable showcase of unwavering performance and dedication. Once again, RGS distinguished itself by securing the prestigious Excellence Award for the year 2023 at the Pag-IBIG Fund Chairman’s Report, marking the second consecutive win after receiving the same accolade in 2022. The event was honored by the presence of President Ferdinand R. Marcos Jr., who not only celebrated the agency’s remarkable milestones but also highlighted the exceptional contributions recognized through the Excellence Awards.

This recognition serves as a testament to RGS’s unwavering dedication to excellence, a source of genuine Filipino pride, and a brand that  IBPAP can proudly endorse both locally and internationally.

During the recent  IBPAP’s Annual Membership Meeting last, RGS GLOBAL SOLUTIONS was introduced as the newest platinum member, represented by Its President and Chairman, Ralph G. Santos, CEO Daisy Devaras, COO Juan Paulo Cataquis, and Growth Director Vee B. Gonzales. 

RGS is poised to become a prominent Filipino brand that will undoubtedly flourish on the global stage. PUSONG RGS, SERBISYONG PINOY!