Aboitiz Land’s Vecino App provides distinct customer experience

Aboitiz Land attributes record-breaking sales and distinctive customer experience to the success of its proprietary digital tool, the Vecino App. 

The real estate arm of the Aboitiz group is reaping the results of its early investment into digitalization, and is transforming the way their customers navigate the home buying experience.

The Aboitiz Land Vecino App is a web-based app for tracking construction progress, monthly payments, downloading SOAs and receipts, housing loan application, house acceptance and turnover scheduling, raising account concerns, and submitting feedback to Aboitiz Land.

The Vecino App has played a pivotal role in helping homebuyers deal with the complexities of property search and acquisition by fully digitizing each step of the homebuying journey through virtual tours, online reservations, omnichannel customer service, documentation, and even virtual turnovers. 

A mobile application designed to enhance the customer experience for homeowners by providing them with easy access to important information about their purchase, the Vecino App makes homebuying easy. 

Vecinos can access customer support through different platforms like the Vecino Support Hub, email, calls, Facebook messenger, and soon sms, Viber and Whatsapp.

According to David Rafael, Aboitiz Land CEO and president, the company’s digital transformation has been driven by its commitment to providing Filipinos with a superior home buying experience.

“Our early adoption of digitalization enabled us to launch our Contactless Home Buying Service, a game-changer in the industry. With the Vecino App as our backbone, we have been able to differentiate ourselves as an innovation-forward developer and offer our customers a truly seamless experience. Our app is also serving our overseas Filipino workers who are looking at investing in their hometowns. We are proud of what we have achieved so far, but we know that there is always room for improvement, and we will continue to innovate how we serve the needs of our customers,” Rafael said.

Aboitiz Land continues to innovate to lead Filipinos home by maximizing property technology such as the use of precast concrete panels in Seafront Residences at San Juan, Batangas.

In addition to the Vecino App, Aboitiz Land launched its omnichannel customer service which makes customer support available through their vecinos’ platform of choice, whether through the Vecino Support Hub, email, calls, Facebook messenger, and soon sms, Viber and Whatsapp. Soon, property management will be added to help homeowners manage their property, guest reservations and more. This is a testament to the effectiveness of their digital transformation strategy and the value they bring to vecinos.

To learn more about Aboitiz Land’s Vecino App and how it can help you realize your dream of owning a home, visit https://aboitizland.com/digital-home-buying-experience/