Dramatic change in employment normalizes outsourcing

The pandemic has changed the way businesses work. Industries have been forced to adapt to keep businesses afloat by cutting costs and leveraging technologies to optimize resources and achieve their desired results.

The Future of Work

The office as we know it is not coming back, some experts have said. Two years of living with a pandemic only proved that remote work, outsourcing and offshoring is the future of work. With soaring salaries, staff shortages, and the Great Resignation wreaking havoc on global economies, business owners are turning to offshore staffing solutions in record numbers.

Gallimore, author of Inside Outsourcing

Derek Gallimore, author of the book Inside Outsourcing: How Remote Work, Offshoring & Global Employment is Changing the World, suggests that the future of employment is headed toward outsourcing. More than a temporary solution to persisting staff gaps and The Great Resignation in Western countries, outsourcing allows companies to access an almost limitless talent pool of around 88 million registered professionals across the world. While this seismic shift in employment is profitable for foreign firms, it also offers great opportunities for leading outsourcing destinations like the Philippines.

Gallimore says the Philippines is in a very good position to be the “global hotspot” for outsourcing. With a great majority of its population comprising English-speaking professionals whose median age is within 23 years, the Philippines’ outsourcing industry is “ripe.”

After being in the outsourcing business for eight years, Gallimore generously shares his perspective on how one’s working conditions impact a business like BPO, “[They] are now experts in managing facilities and providing environments that positively impact employees’ welfare, retention, and motivation.”

Outsource Accelerator’s newly opened office in Pasig City

Outsource Accelerator, the world’s leading outsourcing aggregator, showcases world-class professionals

Gallimore has always been an advocate for outsourcing as “the most powerful business tool.” He believes that the Philippines could be heading toward the apex of providing this service to the rest of the world. To show the world what the Philippines has to offer, Gallimore opens his firm Outsource Accelerator’s office to the world to serve as an “outsourcing showroom.”

Perched at the top of a high-rise building at the central business district in Metro Manila, Outsource Accelerator’s office dares to debunk misconceptions alleging outsourcing firms of “poor working conditions” and “sweatshop-like facilities.”

“Your team’s need for proper employment and facilities is often an overlooked and undervalued aspect of running a business. Yet, it is a basic constitutional part of building a workforce. It is possible to get by without these things, but I would argue that if you are focused on building a reliable, repeatable, scalable, and productive team—then ensuring that they have proper employment and facilities is a baseline requirement,” he notes in his book, which reflects the importance of having a head office during these times.

Investing for the Future

With remote work being the norm these days, businesses need to continue to invest in an office space that is both functional and collaborative. Outsourcing is the future of work, and the physical office plays a big role in that future.

At the end of the day, the goal should be to create an environment where employees feel comfortable each day. When the Philippines-based staff feels confident being themselves at work, they will be better equipped to provide quality service, communicate efficiently, and solve problems creatively—all while improving productivity.

Inside Outsourcing is available in bookstores nationwide, or through Amazon.com

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