The Department of Human Settlements and Urban Development (DHSUD) proudly announced a 100% resolution rate for complaints submitted through the Office of the President’s 8888 Citizen’s Complaint Center (CCC) in 2024.
According to the 8888 report, DHSUD achieved this impressive milestone while maintaining a 98.55% compliance rate within the mandated 72-hour response period.
From January 1 to December 31, 2024, DHSUD handled 758 concerns, resolving all except 11 cases within the prescribed timeframe.
DHSUD Secretary Jose Rizalino Acuzar hailed the accomplishment as a testament to the department’s unwavering commitment to delivering exemplary public service
“This outstanding rating serves as an inspiration for our team to work even harder, particularly in helping the poorest of the poor,” Secretary Acuzar shared. “President Ferdinand R. Marcos Jr. has clearly instructed us to extend all possible assistance to our countrymen. At DHSUD, we will continue striving to enhance the quality of public service we provide.”
He added, “Let this achievement inspire us to further improve the speed and quality of our services. This is the kind of service that embodies the Bagong Pilipinas brand.”
The resolution of complaints through the 8888-CCC is spearheaded by DHSUD’s Strategic Communications and Public Affairs Service, led by Director Mario J. Mallari, and supervised by Undersecretary Avelino Tolentino III. The PASPAS Serbisyo Aksyon Officers, alongside regional offices under the DHSUD-Committee on Anti-Red Tape chaired by Undersecretary Randy Escolango, play a critical role in this process.
Most of the complaints resolved by DHSUD in 2024 were related to private developers (255 cases) and homeowners associations (245 cases), reflecting the department’s focus on addressing key concerns of its stakeholders effectively.
This milestone underscores DHSUD’s dedication to delivering swift and reliable services, cementing its reputation as a pillar of public trust and efficiency.
