In a move that promises to make life easier for aspiring homeowners, Empire East has teamed up with Pilipinas Teleserv to streamline the process of securing essential civil registry documents. For many Filipinos, obtaining birth, marriage, or death certificates can be a time-consuming task, and this collaboration is set to change that—especially for those looking to purchase a home.
Revolutionizing the home-buying process
Empire East understands the importance of convenience when it comes to home-buying. By partnering with Pilipinas Teleserv, the real estate giant aims to provide a hassle-free experience for its customers, allowing them to easily request civil registry documents from the Philippine Statistics Authority (PSA) without the usual long queues or need for physical visits.
“This collaboration will bring about great convenience for home buyers, as they will find it much easier to request civil registry documents,” shares Atty. Celeste Z. Sioson, FVP of Credit & Collection at Empire East. “This partnership promises to simplify the document acquisition process for everyone involved.”
Streamlined process through PSA Helpline
Home buyers can now request essential documents such as birth, marriage, and death certificates, as well as CENOMAR, through a dedicated E-Certificate portal integrated into Empire East’s website. This microsite, powered by Pilipinas Teleserv, ensures that document requests are prioritized, significantly reducing the time and effort involved in acquiring these crucial papers.
Miguel T. Ocampo, Business Development & Administrative Support Head at Pilipinas Teleserv, underscores the significance of this initiative: “Pilipinas Teleserv’s mission is to facilitate more effective communication between the Philippine government and its citizens. We are optimistic that this collaboration will support clients in their home-buying journey by reducing the time and effort needed to gather civil registry documents.”
Once processed, these documents are sent directly to Empire East, minimizing paperwork and expediting the verification process. This innovation not only saves time but also spares home buyers from the hassle of commuting to various government offices or waiting in long lines.
Commitment to innovation
Empire East has always placed a premium on customer service, constantly seeking ways to improve the home-buying experience. During the pandemic, the company launched AskAboutYourHome.com, an online platform designed to efficiently manage inquiries through a ticketing system. This portal played a crucial role in addressing home buyers’ concerns during a challenging time.
Now, with its new E-Certificate portal, Empire East is taking its commitment to customer service a step further. “As we continue to innovate in the digital space, Empire East is committed to making the home-buying journey as smooth as possible,” said Empire East President and CEO, Atty. Anthony Charlemagne Yu. “Our goal is to remove hurdles for home buyers by incorporating advanced systems that address their needs effectively.”
Building communities, shaping lives
For over 30 years, Empire East has been a trailblazer in the real estate industry, offering thoughtfully designed homes that meet the evolving needs of Filipino families. From the thriving live-work-play communities of Laguna BelAir in Santa Rosa City to transit-oriented developments like San Lorenzo Place in Makati, Empire East continues to raise the bar in residential living. With this latest partnership, the company reinforces its commitment to creating convenient and elevated experiences for homeowners.
